STORE POLICIES:
REFUNDS/EXCHANGES:
✦ ALL ORDERS ARE FINAL. No refunds/exchanges are allowed.
✦ In stock orders can be refunded if the refund is made before I ship the item out.
✦ If I made an error with your order or if your item is a defect, please email [email protected] with your name and order number.
✦ I cannot refund or replace packages that have been lost/stolen/damaged after they've been shipped out. Once I give the package to the post office it is out of my control what happens to the package. In the worst case scenario where your package is lost/stolen/damaged through the post office, you can file a report to USPS.
✦ Please do not file a chargeback as it will negatively affect my business. Instead, email me so we can resolve any issues.
LOST/MISSING/DAMAGED ITEMS:
✦ Again, I am not liable for lost/missing/damaged packages after the order has been shipped. It is out of my control what happens to the item after it is handed to the post office. Please file a report to USPS.
✦ Please make sure to enter your address correctly to avoid missing items. I will not offer a refund for incorrect addresses. You will have to pay for shipment again if your address is incorrect.
SHIPPING POLICIES:
TRACKING & INSURANCE:
✦ Postcards and stickers are shipped through USPS First-Class Mail (stamped envelope) and do not recieve tracking.
✦ All other orders will receive supplemental tracking through USPS.
PROCESSING AND SHIPPING TIME:
✦ Preorders will take approximately 1 month to arrive. Once I have the items in hand, I will start processing orders.
✦ Please allow 1-2 weeks for processing, I try to make shipments once a week. You will receive an email once I have shipped your order. Expect the item to arrive in approximately 1-2 weeks after it has been shipped.
✦ If you'd like an in stock item to arrive before a preorder item, please put them in seperate orders.
✦ Due to Covid, supply shortages and/or holidays, delays through the post office may occur. Again, the post office is completely out of my control. All shipment time is an estimate.
✦ If there is any delay in preorders/processing/shipment time on my end, I will make an announcement on my social media pages and on here.
DOMESTIC AND INTERNATIONAL SHIPPING:
✦ Anything shipped with USPS First-Class Mail (stamped envelope) is avaliable for both US and International shipping. All other items are avaliable for US only
✦You are responsible for paying any taxes, fees, VATs, etc. with your order
✦If I am unable to ship to your country, you are free to use a proxy service at your own discretion, but I am not responsible for the cost and any lost/stolen/damaged products.
IF THERE ARE ANY OTHER ISSUES THAT ARE NOT LISTED, PLEASE EMAIL [email protected] WITH YOUR NAME AND ORDER NUMBER! :D